TT
Tercia Thomas-Carelse
1 reviews | Active since Feb 2025
04 Feb 2025, 12:33
Heartbreaking Vodacom service
I've been a Vodacom customer for a few years When I needed help with my Home Fibre ; I got no service First they cancel service request themselves The I've been phoning the call Centre 07 Nov - Spoke to Azande 25 Nov -Spoke to Janice 02 Dec - Spoke to Adesah 04 Feb 2025 - Bongiwe told me I cant cancel via email ; she wil escalate this matter
I just want out of Vodacom ;so unhappy with this service providers
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Vodacom's replyOfficial
04 Feb 2025, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2025, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team