Heart broken after months of paying insurance but it was just a waste of money.

I dn’t know how my cellphone insurance got declined at first their consultant said my imei number was not on their system when i called again I guy who helped me used the very same imei number to blacklist the phone that i lost,today they saying i was not using their network provider which other network provider can i use when in my village we only have a Vodacom network only. I feel like Vodacom is ******** me, So i paid for phone insurance for so many months when i lost my phone they telling me a story which i dn’t get i dn’t have any other SIM card we only have Vodacom network in the village what you guys are doing is totally unfair but i have learned to never trust Vodacom ever again this will my last contract with you guys. You must double check your system i have never used a different network provider unless the person who stole my phone is using a different network provider.