Heart Broken!

I purchased a contract on the 24/11/23 for the Honor 90. The staff were amazing and extremely helpful which I truly appreciated

my issue is, yesterday 20/12/2023 my phone was ****** by a meter taxi driver. I unfortunately did not have insurance as I could not afford the additional cist however I was made aware that the handset came with a 2 month free insurance.

I called Vodacom to inform them of the theft and asked if there was a possibility I could claim from the 2 month free insurance provided however, I was advised that it would not be possible as I was not using my contract sim at the time.

The only reason I still had my old sim in the handset was due to all my work Apps being linked to my pre paid cell number. I never had the time to do a number port as I needed anew handset as a matter of urgency and could not wait 48 hours before I could get a new handset.

Needless to say I will now be paying R650 for the next 3 years without having an actual handset.

despite my dissapointment I do still wish to compliment the staff at Vodacom Eastgate. The staff are incredibly friendly and professional.

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