AZ
Alex Z
1 reviews | Active since Jul 2019
01 Jul 2025, 22:34
Heart attack imminent
Heart attack imminent. We run a small VoIP business and not long ago moved from MTN, who gave us severe problems, to Vodacom. Everything looked good at Vodacom until we moved most of our clients to them. Our bank account was suddenly debited with a huge amount by Vodacom. We informed our Service Delivery Manager and nothing got resolved. Today an even bigger amount was simply taken from our bank account (approx. 5 times what it should be) and we informed our Service Delivery Manager at Vodacom once again. Got ignored the entire day until I sent a whatsapp to him. I was told to wait days for a invoice but this huge amount which was automatically taken from our account literally pushed our account into the negative, unable to buy anything to continue our business because of this error by Vodacom. We decided to reverse the debit order and then got threatened that our services will be stopped because of this which will leave all our clients without their business telephones which they use to provide for themselves, families etc.. I was always super polite and very very patient when dealing with Vodacom and this is our reward. I am at my wits end.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
02 Jul 2025, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2025, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jul 2025, 09:30Dear Alex,
Thank you for confirming.
We're pleased to hear that the correction matter is currently in hand, and being attended to By Aaron Botha.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Thank you for confirming.
We're pleased to hear that the correction matter is currently in hand, and being attended to By Aaron Botha.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2025, 09:30
Official
Dear Alex,
Thank you for confirming.
We're pleased to hear that the correction matter is currently in hand, and being attended to By Aaron Botha.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Thank you for confirming.
We're pleased to hear that the correction matter is currently in hand, and being attended to By Aaron Botha.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Best regards,
AZ
Alex Z's updateReviewer Update
03 Jul 2025, 09:50Thanks so much for you call Ashley!
Definitely hoping for a speedy resolution as well. Looking forward to working with our new account manager Aaron and fixing the main billing issue and then also fixing the other smaller aspects when time allows, allthough I do not want to overwhelm him with all the problems at once so trying to have him look into the main billing issue while I try to get the other issues fixed by mailing VC support etc. directly.
Go well!
Best Regards
Alex
Definitely hoping for a speedy resolution as well. Looking forward to working with our new account manager Aaron and fixing the main billing issue and then also fixing the other smaller aspects when time allows, allthough I do not want to overwhelm him with all the problems at once so trying to have him look into the main billing issue while I try to get the other issues fixed by mailing VC support etc. directly.
Go well!
Best Regards
Alex
AZ
Alex Z's update03 Jul 2025, 09:50
Reviewer Update
Thanks so much for you call Ashley!
Definitely hoping for a speedy resolution as well. Looking forward to working with our new account manager Aaron and fixing the main billing issue and then also fixing the other smaller aspects when time allows, allthough I do not want to overwhelm him with all the problems at once so trying to have him look into the main billing issue while I try to get the other issues fixed by mailing VC support etc. directly.
Go well!
Best Regards
Alex
Definitely hoping for a speedy resolution as well. Looking forward to working with our new account manager Aaron and fixing the main billing issue and then also fixing the other smaller aspects when time allows, allthough I do not want to overwhelm him with all the problems at once so trying to have him look into the main billing issue while I try to get the other issues fixed by mailing VC support etc. directly.
Go well!
Best Regards
Alex
Vodacom's replyOfficial
03 Jul 2025, 10:21Dear Alex.
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2025, 10:21
Official
Dear Alex.
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
Best regards,
AZ
Alex Z's updateReviewer Update
03 Jul 2025, 19:39Wow wow wow, following up on my recent very very bad review, we have been assigned a new account manager at Vodacom for our business and just wow. He phones me today at 17h50 to sort out the problem and what does he do, he firstly apologizes for the late hour of the call. You can phone me at 01h00 in the morning if you are helpinng sort out the problems :) . He then tells me to forward everything to him and he and his entire team will sort it out. I am honestly almost in tears, one gets so used to super bad service that when good service arrives it is just WOW. Thank you so much, you know who you are. I wanted to post a new review with 5 stars but hellopeter's programming does not allow this since I recently reviewed Vodacom.
AZ
Alex Z's update03 Jul 2025, 19:39
Reviewer Update
Wow wow wow, following up on my recent very very bad review, we have been assigned a new account manager at Vodacom for our business and just wow. He phones me today at 17h50 to sort out the problem and what does he do, he firstly apologizes for the late hour of the call. You can phone me at 01h00 in the morning if you are helpinng sort out the problems :) . He then tells me to forward everything to him and he and his entire team will sort it out. I am honestly almost in tears, one gets so used to super bad service that when good service arrives it is just WOW. Thank you so much, you know who you are. I wanted to post a new review with 5 stars but hellopeter's programming does not allow this since I recently reviewed Vodacom.
Vodacom's replyOfficial
04 Jul 2025, 12:17 Dear Alex.
We are glad to hear of the service that you received.
Thank you for sharing this with our team.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
We are glad to hear of the service that you received.
Thank you for sharing this with our team.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2025, 12:17
Official
Dear Alex.
We are glad to hear of the service that you received.
Thank you for sharing this with our team.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
We are glad to hear of the service that you received.
Thank you for sharing this with our team.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,