Hearing but not listening to understand

<p>Phoning Vodacoms help line (***) to sort out your account is really not a good experience. It feels like you are guilty, its your fault, pay up or els. When you explain to them they are not trying to understand and help. Its a case of pay up or else cause they are not able to make a mistake. There is only one senior person and more senior people are not willing to take your calls. If I wanted service like this I would go call Tshwane Help Line. I expected more compassion and Understanding when trying to resolve an account issue which by the way I am willing to pay.</p>