Headset Constantly Faulty

16 August I got a headset as a gift bought from Vodacom Valley View. Within a week the unit was faulty, they dis not have stock on other units and they refunded me immediately.

I went to vodacom President and they promised me the unit they recommend will work. A week later it had to be exchanged and I was promised that if it happens again I will be refunded.

This morning 3 months later I am told "sorry we will not refund you".

- The manager refused to call the owner - The manager referred me to their in-store policy that is not displayed anywhere - When i asked why other Vodacom shops refund - I was told its due to different management

I have to choose anything else in the shop - I dont want anything else, I want a working headset?

#vodacombadexperience