Heads Up Vodacom

I'm absolutely livid!!!!! Everyone should just bend over and accept the circumstances surrounding poor and useless customer service but no more! I will not take incompetence from other individuals being paid to render a service for a day longer. I've been trying to cancel my Vodacom account for a while now, failure of which Vodacom left me no choice but to complain and complain I will even if I have to go to the end of the universe to do so. I TRIED PHONING VODACOM NUMEROUS TIMES WITHOUT ANY SUCCESS!!! They are extremely competent when they want your money but *********** when you no longer want their services. Got sent from pillar to post and still not able to cancel my contract. When I phone no one picks up and sure you're working on skeleton staff as a result of the now new and sufficient way of just blaming it on Covid 19, how convenient. Then I tried to e-mail Vodacom but once again discovered that they do not accept mails currently as a result of Covid 19. How convenient once again for Vodacom to disguise their incompetence behind the epidemic. So let's then rather have a face to face conversation pertaining to my request at a Vodacom outlet store. Once again no success as I was informed that they do not cancel contracts. No no no you have to phone 082 *********** to cancel your contracts. Well I guess as the old saying goes if you want something done do it yourself so that's exactly what I'll be doing. Heads up Vodacom I'm cancelling my debit order so good luck getting anymore money out of me. If you're not willing to assist by at least getting your outlets to cancel contracts as your call center is not capable of dealing with the phone call volumes I'll do it for you!!!!! I'll never ever ever ever ever make use of you again. And it's not what you do it's who you know so I'll make sure EVERYONE knows not to use Vodacom going forward. It might not take one individual to ruin a business but at least I don't know only one individual. #Vodacom #***********