LP
Lucua P

1 reviews | Active since Oct 2014

03 Sept 2015, 09:37

Heads up pieps - Vodacom Upgrade Online SUCK!!!

I did a online upgrade, received my order number. When I called RAM on day 1 they said some information is missing on address. I use the same business address for ALL my delivery and RAM delivered in the past week on same address. Spoke to RAM and Vodacom on day 2 twice, Vodacom assured me that they are sending the confirmation of address to RAM. Apparently RAM indicate that they called me, NOBODY OF RAM called my cell number NOR SPOKE TO ME. I made all the calls to them and still they did not update the address, which they used on previous occasions. Called day 3 today, RAM send parcel back with return no PUD ***. Vodacom call centre agent advise that I have to wait to Monday and CALL THEM AGAIN for the phone delivery. <br> <br> Just another day in a SA with terrible service of they say / we say ... Thank you Vodacom for absolute terrible experience to upgrade online.

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2015, 12:30
Official
Hello lucuac@,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team