TN
Tamryn N
1 reviews | Active since Jun 2017
08 Apr 2026, 02:49
Headline: 26-Year Loyalty & R1m Spend: Vodacom Validates Breach of Contract, then BLOCKS my number
I have been a loyal Vodacom customer since 1999, spending nearly R1,000,000. My loyalty is being met with a gross breach of contract and what I consider to be ******** obstruction. On 26/03/2026, I received an inbound call from Reilin Swart (RewardsCo). I was promised upgrades for 3 contracts (2 x Samsung S26+ and 1 x iPhone 15). Because I had been previously denied, I asked for confirmation of approval SIX TIMES. The agent confirmed "Yes" every time, cited an internal credit score increase (320 to 750), gave a full cost breakdown twice, and promised insurance. When I specifically asked for the S26 Ultra, the agent misrepresented the S26+, claiming it was "the same." The agent failed to send invoices; I had to request them from another agent. On 26/03/2026 at 18:31 PM, a Vodacom Online agent firmly stated that if the conversation was recorded, Vodacom must honour the agreement. In South Africa, verbal contracts are legally binding and as enforceable as written ones. On 31/03/2026, Nolwazi (RewardsCo Sales Admin) under reference RCO800933 sent an email formally validating my dispute as correct. Despite this validation and the financial prejudice I’ve suffered (having bought accessories in good faith), Vodacom has unilaterally cancelled these upgrades without my consent. This violates Vodacom’s own T&Cs, the CPA, and CIPC governance standards regarding agent "ostensible authority." I have dealt with Thando Mhlanga, Tumelo Ramothaka (ISON Xperiences), Lerato Mokoatle, Sameera Chetty (Coactivate), and Aston Jeremy Pillay (RewardsCo) across Rewards, Online, and Customer Care. After 45 outbound calls and 4 escalations, Vodacom has BLOCKED my number from calling support. I held for 45 minutes for a manager who never picked up. I demand Vodacom honours this validated contract and unblocks my number immediately. Ref: [RCO800933] [#RCO800346] [NADNVCJ] [NB006QT] [NBFC97T] ***
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Replies (4)
Vodacom's replyOfficial
08 Apr 2026, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2026, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TN
Tamryn N's updateReviewer Update
08 Apr 2026, 08:18This is the same generic response I got in 2017 when I had a similar issue. I never got a call.
I do not for one second believe I will get a call. If I do, it had better not be from an upgrades consultant. We are far beyond that. I want to hear from your legal team and their email addresses keep bouncing back.
I do not for one second believe I will get a call. If I do, it had better not be from an upgrades consultant. We are far beyond that. I want to hear from your legal team and their email addresses keep bouncing back.
TN
Tamryn N's update08 Apr 2026, 08:18
Reviewer Update
This is the same generic response I got in 2017 when I had a similar issue. I never got a call.
I do not for one second believe I will get a call. If I do, it had better not be from an upgrades consultant. We are far beyond that. I want to hear from your legal team and their email addresses keep bouncing back.
I do not for one second believe I will get a call. If I do, it had better not be from an upgrades consultant. We are far beyond that. I want to hear from your legal team and their email addresses keep bouncing back.
TN
Tamryn N's updateReviewer Update
08 Apr 2026, 08:52To the Vodacom Executive Liaison Office and Legal Department,
I, Tamryn Leigh Nel, am issuing this final notice before initiating formal legal and regulatory action. Since 1999, I have been a loyal Vodacom subscriber, spending close to R1,000,000 with your company. Despite this, I am being subjected to gross negligence, the unilateral cancellation of a validated agreement, and the ******** blocking of my number ***) from your support lines.
1. The Binding Agreement (26/03/2026)
On 26 March 2026 at 09:40 AM, I received an unsolicited inbound call from Reilin Swart (RewardsCo).
On 26 March 2026 at 09:40 AM, I received an unsolicited inbound call from Reilin Swart (RewardsCo).
- The Offer: I was told I was approved to upgrade three contracts to 2 x Samsung S26+ and 1 x iPhone 15.
- Misrepresentation of Goods: I specifically requested the Samsung S26 Ultra models; however, the agent, Reilin, explicitly stated that the S26+ was "the same" as the Ultra to induce my agreement.
- Verification: I explicitly asked for confirmation of approval several times. The agent confirmed "Yes" every time.
- Cost Transparency & Insurance: A full breakdown of the costs was given at least twice during the call. The agent further promised to add insurance to the invoice.
- Failure of Process: The agent failed to send the promised invoices; I was forced to phone in and request them from a different agent. Only to discover there were no hand sets included.
- System Detail: The agent cited an internal credit score increase (from 320 to 750), data only accessible via your systems.
- Completion: I selected handset colours and provided a delivery address, concluding a binding verbal contract under the Consumer Protection Act (CPA).
2. Validation and Financial Prejudice
On 26 March 2026 at 18:31 PM, I spoke with a Vodacom Online agent who firmly stated that if the conversation was recorded, Vodacom would have to honour the agreement. Based on these repeated, firm promises:
On 26 March 2026 at 18:31 PM, I spoke with a Vodacom Online agent who firmly stated that if the conversation was recorded, Vodacom would have to honour the agreement. Based on these repeated, firm promises:
- I have spent a substantial amount of money on accessories for these specific handsets in good faith.
- Vodacom’s failure to deliver has now caused me direct financial loss.
3. Written Validation of Dispute (31/03/2026)
On 31 March 2026 at 09:41 AM, I received an email from Nolwazi (***) under reference RCO800933. In this correspondence, it was explicitly stated that my dispute regarding Reilin Swart’s call had been found valid. Despite this formal admission that the handsets were promised and the contract was concluded, Vodacom is now refusing to honour the verbal agreement.
On 31 March 2026 at 09:41 AM, I received an email from Nolwazi (***) under reference RCO800933. In this correspondence, it was explicitly stated that my dispute regarding Reilin Swart’s call had been found valid. Despite this formal admission that the handsets were promised and the contract was concluded, Vodacom is now refusing to honour the verbal agreement.
4. Repudiation and Obstructive Conduct
Despite the validation of this agreement, Vodacom and its partners have:
Despite the validation of this agreement, Vodacom and its partners have:
- Unilaterally cancelled the upgrades without my consent, a direct repudiation of contract.
- Failed to provide more than two callbacks despite 45 outbound calls and four formal escalations.
- Blocked my number from calling support lines, violating the ICASA End-User Charter.
- Little or no feedback from Reilin Swart, Aston Jeremy Pillay, Thando Mhlanga, Tumelo Ramothaka, Lerato Mokoatle, and Sameera Chetty.
5. Relevant Legal & T&C Excerpts
- CPA Section 41: Prohibits misleading representations. Your own internal investigation (***) confirmed these representations were made.
- Vodacom ICASA Code of Conduct: You are in breach of your duty to provide accurate information and resolve complaints within 14 working days.
- Precedent (Makate v Vodacom): Vodacom is legally bound by the representations made by its authorised agents.
6. FORMAL DEMANDS
I require a written resolution by the end of business today confirming:
I require a written resolution by the end of business today confirming:
- Reinstatement and Delivery of the 2 x Samsung S26+ and 1 x iPhone 15 as promised.
- Immediate Unblocking of my number from all Vodacom service lines. Following my persistent attempts to hold Vodacom accountable, Vodacom has now blocked my number from calling your support lines. This is a gross violation of the ICASA End-User and Subscriber Service Charter, which guarantees my right to access support. Blocking a complainant rather than resolving a validated error is a matter I will be raising with the National Consumer Commission
- The Voice Recordings: I hereby demand copies of the recordings from 26/03/2026 at 09:40 AM and 26/03/2026 at 18:31 PM (CPA/POPIA request).
- Executive Ownership: The name of the manager taking accountability for this file.
References: [RCO800933] [#RCO800346] [NADNVCJ] [NB006QT] [NBFC97T] ***
Failure to resolve this today will result in an immediate filing with ICASA, the CGSO, and the National Consumer Tribunal.
Sincerely,
Tamryn Leigh Nel
TN
Tamryn N's update08 Apr 2026, 08:52
Reviewer Update
To the Vodacom Executive Liaison Office and Legal Department,
I, Tamryn Leigh Nel, am issuing this final notice before initiating formal legal and regulatory action. Since 1999, I have been a loyal Vodacom subscriber, spending close to R1,000,000 with your company. Despite this, I am being subjected to gross negligence, the unilateral cancellation of a validated agreement, and the ******** blocking of my number ***) from your support lines.
1. The Binding Agreement (26/03/2026)
On 26 March 2026 at 09:40 AM, I received an unsolicited inbound call from Reilin Swart (RewardsCo).
On 26 March 2026 at 09:40 AM, I received an unsolicited inbound call from Reilin Swart (RewardsCo).
- The Offer: I was told I was approved to upgrade three contracts to 2 x Samsung S26+ and 1 x iPhone 15.
- Misrepresentation of Goods: I specifically requested the Samsung S26 Ultra models; however, the agent, Reilin, explicitly stated that the S26+ was "the same" as the Ultra to induce my agreement.
- Verification: I explicitly asked for confirmation of approval several times. The agent confirmed "Yes" every time.
- Cost Transparency & Insurance: A full breakdown of the costs was given at least twice during the call. The agent further promised to add insurance to the invoice.
- Failure of Process: The agent failed to send the promised invoices; I was forced to phone in and request them from a different agent. Only to discover there were no hand sets included.
- System Detail: The agent cited an internal credit score increase (from 320 to 750), data only accessible via your systems.
- Completion: I selected handset colours and provided a delivery address, concluding a binding verbal contract under the Consumer Protection Act (CPA).
2. Validation and Financial Prejudice
On 26 March 2026 at 18:31 PM, I spoke with a Vodacom Online agent who firmly stated that if the conversation was recorded, Vodacom would have to honour the agreement. Based on these repeated, firm promises:
On 26 March 2026 at 18:31 PM, I spoke with a Vodacom Online agent who firmly stated that if the conversation was recorded, Vodacom would have to honour the agreement. Based on these repeated, firm promises:
- I have spent a substantial amount of money on accessories for these specific handsets in good faith.
- Vodacom’s failure to deliver has now caused me direct financial loss.
3. Written Validation of Dispute (31/03/2026)
On 31 March 2026 at 09:41 AM, I received an email from Nolwazi (***) under reference RCO800933. In this correspondence, it was explicitly stated that my dispute regarding Reilin Swart’s call had been found valid. Despite this formal admission that the handsets were promised and the contract was concluded, Vodacom is now refusing to honour the verbal agreement.
On 31 March 2026 at 09:41 AM, I received an email from Nolwazi (***) under reference RCO800933. In this correspondence, it was explicitly stated that my dispute regarding Reilin Swart’s call had been found valid. Despite this formal admission that the handsets were promised and the contract was concluded, Vodacom is now refusing to honour the verbal agreement.
4. Repudiation and Obstructive Conduct
Despite the validation of this agreement, Vodacom and its partners have:
Despite the validation of this agreement, Vodacom and its partners have:
- Unilaterally cancelled the upgrades without my consent, a direct repudiation of contract.
- Failed to provide more than two callbacks despite 45 outbound calls and four formal escalations.
- Blocked my number from calling support lines, violating the ICASA End-User Charter.
- Little or no feedback from Reilin Swart, Aston Jeremy Pillay, Thando Mhlanga, Tumelo Ramothaka, Lerato Mokoatle, and Sameera Chetty.
5. Relevant Legal & T&C Excerpts
- CPA Section 41: Prohibits misleading representations. Your own internal investigation (***) confirmed these representations were made.
- Vodacom ICASA Code of Conduct: You are in breach of your duty to provide accurate information and resolve complaints within 14 working days.
- Precedent (Makate v Vodacom): Vodacom is legally bound by the representations made by its authorised agents.
6. FORMAL DEMANDS
I require a written resolution by the end of business today confirming:
I require a written resolution by the end of business today confirming:
- Reinstatement and Delivery of the 2 x Samsung S26+ and 1 x iPhone 15 as promised.
- Immediate Unblocking of my number from all Vodacom service lines. Following my persistent attempts to hold Vodacom accountable, Vodacom has now blocked my number from calling your support lines. This is a gross violation of the ICASA End-User and Subscriber Service Charter, which guarantees my right to access support. Blocking a complainant rather than resolving a validated error is a matter I will be raising with the National Consumer Commission
- The Voice Recordings: I hereby demand copies of the recordings from 26/03/2026 at 09:40 AM and 26/03/2026 at 18:31 PM (CPA/POPIA request).
- Executive Ownership: The name of the manager taking accountability for this file.
References: [RCO800933] [#RCO800346] [NADNVCJ] [NB006QT] [NBFC97T] ***
Failure to resolve this today will result in an immediate filing with ICASA, the CGSO, and the National Consumer Tribunal.
Sincerely,
Tamryn Leigh Nel
Vodacom's replyOfficial
08 Apr 2026, 09:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2026, 09:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team