Heading over to another provider - Vodacom doesn't want my money

So currently I have 2 contracts with Vodacom and 1 of them is due for an upgrade from 3rd March. Went in for an upgrade this weekend and while the salesman at the store is in the process of capturing my upgrade I am informed that my profile doesn't allow me too because of some setting and that a service request needs to be sent in to change my profile!

The salesman couldn't explain to me why the system is doing that and now I have been waiting for this request to be completed since Saturday. It seems Vodacom doesn't want business with these kind of irritations. That a good customer willingly takes the effort to go in to continue giving them business and their own system doesn't allow them to sell me something! Never heard something like this before.

I have had 3 contracts with Telkom and I have never had a problem with them - while shopping for an upgrade they were ready to issue me the phone on the spot - but me willingly going to Vodacom and they can't assist me.

Looks like I'll let this contract run out an head over to Telkom.