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Alan D

1 reviews | Active since May 2019

03 May 2019, 14:07

Head Office Contact Required Please

I Need a Vodacom Head Office Manager to assist me not a branch manager as i am getting nowhere fast Good morning,

Please may I request that a Senior Manager contact me as I need assistance with my undermentioned e mail.

I went to the Vodacom Shop at the Grove in Pretoria but I am not happy with the outcome.

I thank you in advance for your assistance.

Regards,

Alan Dean **********

From: Alan Dean ********** Sent: 02 May 2019 10:41 AM To: ********** Subject: Contract Issues

Dear The Manager Vodacom Shop The Grove

Please can you contact me or I can arrange to call on you at the shop.

I have problems with our contract.

The numbers in question are as follows.

D M Heathcote number ********** ID number 600 ********** 086

A W Dean Number ********** ID 600 ********** 087

We were at your store yesterday but what was told to us does not add up ? Also called Customer care and that’s also different ?

I really need your assistance please.

Regards and thanks ,

Regards,

Alan Dean **********

0
Replies (2)
Vodacom
Vodacom's reply03 May 2019, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 May 2019, 19:24
Official
Dear Alan, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)