Head in the sand attitude to customer service

<p>I bought 1 Gig of data from Vodacom and then received confirmation that this was successful. Subsequently when I view my account I see that Vodacom not only billed me for the 1 Gig but they never added the Gig on and now I have been billed normal rates for data plus the 1 Gig which was never added. When I log my query on 'My vodacom' (Which has happened at least 5 times) I get a sms saying there was a problem recording. The call centre gave me a reference for my problem and said there would be feedback in 24 hours, its now closer to 2 days.</p>