JC
Jackie C
1 reviews | Active since Jul 2018
01 Mar 2019, 12:03
Having to pay for caller ID
All my calls come up as unknown so I call vodacom meyersdal and she says that I have to pay a fee every month in order for me to see the caller ID of the person that is calling me where on my previous contract I didn't have to pay and when I was prepaid I didn't have to pay now that I have the SAME NUMBER JUST PUT ON CONTRACT I HAVE TO PAY TO SEE MY CALLERS ID
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2019, 13:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Mar 2019, 13:09Dear Jackie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The Caller Identity service is FREE for Prepaid customers. Contract or Top Up customers have always been billed R9.50 per month for the service.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The Caller Identity service is FREE for Prepaid customers. Contract or Top Up customers have always been billed R9.50 per month for the service.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 13:09
Official
Dear Jackie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The Caller Identity service is FREE for Prepaid customers. Contract or Top Up customers have always been billed R9.50 per month for the service.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The Caller Identity service is FREE for Prepaid customers. Contract or Top Up customers have always been billed R9.50 per month for the service.
Regards,
Vodacom Consumer Website Team