KVdM
Kobus Van der Merwe
1 reviews | Active since Mar 2019
15 Mar 2019, 07:28
Having problems with Vodacom
I am not happy with Vodacom. I have filled in an online form for a Cellphone contract and set it to be an debit account. The next day they called me te get more info such as my banking details and adress. After a few days it went through and I've received the phone. After a few months I realize that the debit orders are not going off my bank account so I went to a Vodacom shop. They told me there that my Vodacom account is in arrears because its on a Cash account and its never been paid. After that I went to the HQ in bloemfontein and ask them why my account is on Cash account and not on Debit account. The guy who was helping me said that he could not help me because my Vodacom account is handed over. He said I must call the Vodacom accounts and gave me a number. So I called that number and put in the Cellphone number that I have a problem with and it said that this number does not exists. Not Vodacom or the people who my account is handed over to tried to contact me. So where fo I go or who do I call to sort this out?
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Replies (2)
Vodacom's replyOfficial
15 Mar 2019, 08:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2019, 08:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2019, 12:01Dear Kobus,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Mar 2019, 12:01
Official
Dear Kobus,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,