Haven't cancelled contract. Got signed up to a 2 year contract on the other.

Have 2 phone contracts. Cancelled one contract and its still not cancelled months later. Still getting billed for it. The other I was dupped into a 2 year contract by one of your cancellation agents when I explicitly said I wanted to get another phone contract but would get it in store where I could get a new phone. Im now stuck with a 2 year contract with no new handset. In all honesty if this isn't resolved your brand will never have me as a customer again which is unfortunate as I have never used anyone else.