WC
Wesley C
1 reviews | Active since Jan 2015
16 Nov 2021, 12:05
Have to still pay for old device after upgrade
I recently upgraded my contract with Vodacom a few months before it expires. Vodacom contacted me and suggested I do this as it is easy and I am able to do so. But now comes my bill and I still need to pay for the old device monthly? How does that work?? When I was with MTN it was not the case. Also when I did the upgrade online nowhere did it indicate that I would have to keep paying for the old device. When I queried this, I was told to refer to the terms and conditions in a contract I signed 2 years ago. Wow this is really shocking how you trick people into upgrading early without understanding the implications!
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Vodacom's replyOfficial
16 Nov 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WC
Wesley C's updateReviewer Update
18 Nov 2021, 14:31You are just deflecting the issue. I got an online answer after this already happened. Who would do an upgrade and still want to pay for the old device? Catching people out on your website like this, prompting people to upgrade without notifying them of this, is ********** in my eyes. I doubt I will stay with Vodacom.
WC
Wesley C's update18 Nov 2021, 14:31
Reviewer Update
You are just deflecting the issue. I got an online answer after this already happened. Who would do an upgrade and still want to pay for the old device? Catching people out on your website like this, prompting people to upgrade without notifying them of this, is ********** in my eyes. I doubt I will stay with Vodacom.