Have phoned retention team over 30 times in 7 months... still no joy for deal match

Vodacom retention team in Midrand is shocking. I have spoken to MANY team leaders and consultants since February. Many dealmatch promises that's STILL not activated. Have overpaid on my account because of dropped ***** in excess of R7000!

Dealmatched that I have agreed to not activated and then roll over to new month, have to phone again. Team leaders don't call back. I have actually accepted a deal worse than what Telkom was offering me and still no activated. Promises of listening to call recordings and then feedback - nothing.

This cannot be called a retention centre, it is the surest way to keep on losing customers.