Have a centre that handles such issues because if we had this could have been handled quickly and entirely

Hello Peter, I am writing this letter regarding my contract phone that I have with Vodacom.

I started this contract on the 13/10/2017 and it ended on the 13/10/2019 but in August I called in for query regarding an upgrade and the consultant that I spoke to said if I'm going to do an upgrade it's fine I can carry on with my instalments until I do that upgrade as I won't be paying for once off payment ( simcard ). I carried on with my instalments until I see an advert at Game store this month (December) and I went for upgrade. While I was there busy filling in the form, the consultant there told me that my account is in arrears. He called the customers service line and he gave me the phone to speak to them.

Because at Vaalmall (Vanderbijlpark) they have Vodacom service shop, I went there and consult with them and I was helped by Brandon and the other lady (Maria). They asked me to bring the bank statement that shows that the amounts were being deducted and I did. They called again and they said it will be cleared as soon as they receive the copies so they send them to (***) for review. I asked them as how can I clear my name as I need a phone and that contract might end, Maria said I can pay the amount that I'm on arrears and my name will be cleared and I did as I'm wanted that contract. I paid the amount and I went back to Game and explained to the consultant and he checked and said it still shows that I'm in arrears. Everything happened on Saturday 21/12/2019 and I left the store and decided to come back on Monday 23/12/2019. I went to Game store thinking that everything is been sorted but still it wasn't, went back to Vodacom but this time I was helped by one of the ladies there who wasn't eager to help me but I managed to get her to help me, she called the customer care again and they said they cleared my name. Went to Game and the consultant there said my name is been cleared and as I thought everything it's fine, he came back and told me that Vodacom took name to debt pack department and that my name is still under review for another three months.

* My account was up to date *They were deducting the amount every month till the last month *Send my bank statement that shows the deductibles *Paid the extra amount for my name to be cleared (Have the proof for that)

All I want is my refund for the money that I paid at Vodacom and my name be cleared from debt and cancel this account as I don't want anything to do with Vodacom. I rather shop around but I want my money

Thank you in advance