TR
Travis R

1 reviews | Active since Nov 2017

28 Nov 2017, 17:14

Hauwei package

I changed to a vodacom contract with a Huawei P10 plus and a Huawei P8 included. The confirmation went through this morning and I was told to go to the branch to collect the phone. After waiting 20 minutes at the branch the very helpful saleslady informed us that the manager had taken the phone to another branch for a "stock transfer" which shows they obviously did not look at their pending sales. After phoning the manager we were told to go and fetch the phone from the branch the phone was taken to which caused us great inconvenience as the branches are far away from each other. The manager's attitude at this branch sucks! This definitely showed they do not go with their slogan of "power to you".

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2017, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,