DM
Dean M

1 reviews | Active since Jul 2012

05 Jul 2018, 08:54

Hauwei P8 Faulty again

I recently bought a Hauwei P8 which worked fine at first then battery, sorftware, wifi and bluetooth stopped working. Battery wont hold charge and they could not find or fix a fault, so they eventually gave me another new Hauwei P8 which has just done the same thing after just 3 months. This is a major inconvenience for me as the process of getting the phone repaired or replaced is about 3 weeks and I cant be without a phone for that long. I don't really see why I must pay the price for faulty products, surely Hauwei or Vodacom is responsible for selling a problematic product. The Vodacom agent even admitted that they are experiencing massive problems with the Hauwei P8 wifi and bluetooth. What now????

0
Replies (2)
Vodacom
Vodacom's reply05 Jul 2018, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jul 2018, 10:05
Official

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you with further feedback.

Regards

Dominic