1 reviews | Active since Jun 2012
HATING Vodacom right now for 24 Hr window period on SIM Swops.
<p>I bought my new phone two days ago and after I had told the salesperson at Foschini that I wanted to do a SIM swop I was NOT informed of Vodacom's 24Hour window period which allows one to do a SIM swop. When I Googled How to do a SIM swop with Vodacom, the Vodacom website also did not indicate this 24 Hour window period (let alone the correct number to phone)nor dit it appear on the leaflet which came with the new SIM card. I called the Vodacom customer care line on 111 today and I was told that my current SIM has been active for more than 24 Hours and that I have to buy a new Vodacom SIM card. I am furious because my new SIM card gets monthly data as part of my prepaid deal for buying the phone. At this moment I want to port to MTN or another network not similar to Vodacom because of this issue which has greatly inconvenienced me!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
