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Braam B

1 reviews | Active since Jul 2011

26 Jan 2021, 17:54

Hate Vodacom Fibre!!!!!!!

I despise the day I decided to join Vodacom Fibre! First I requested a relocation, which took 2 and a half months! Finally got relocated and my Fibre worked for a week, someone at Vodacom then decided to reset my router config settings! It’s now been another 2 weeks and no one helps you, al promises, nothing delivered!!! PS! I do not believe that the call centre really tries! And it is impossible to get hold of a manager, I’ve tried 27x exactly, and not one manager has called me back!!!! I’ve paid almost R4k now for 1 week of internet!

They do not care, they steel your money, never ever consider using them, you will regret it, like I do!

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2021, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team