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Braam B
1 reviews | Active since Jul 2011
04 Jan 2021, 15:53
Hate Vodacom Fibre!!!!
Wish I never joined Vodacom Fibre! I’ve been trying to relocate my fibre for 2 months now, phoned the call centre 17 times over the past 2 months (every call more than 30min!)! They just don’t care, everyone promises the world and delivers nothing!!! And it is totally impossible to speak to a manager, I’ve requested them to call me back 11 times now, no one will ever call back!!! They make you hold on in silence for 30 min or more so you put down the phone!!!!
I’ve tried everything in my power and still sit without my fibre, although they take their R1300 every month!!!
I despise the day I made the mistake to join Vodacom Fibre!!! You will regret it!!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jan 2021, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jan 2021, 09:25Dear Braam Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the relocation was processed.
We do apologise for any inconvenience caused.
Regards Consumer Website Team
Our records indicate that the relocation was processed.
We do apologise for any inconvenience caused.
Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2021, 09:25
Official
Dear Braam Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the relocation was processed.
We do apologise for any inconvenience caused.
Regards Consumer Website Team
Our records indicate that the relocation was processed.
We do apologise for any inconvenience caused.
Regards Consumer Website Team
Best regards,