Hate Vodacom

I contacted vodacom regarding my ugrade which i am due for now . The phone that i was looking for is R100 more then what im paying now. For some reason my “portfolio” is very low and I was told that is because it might be that my debt is not good - which is ****, cause i pay all my debts every month. Then i was told that i have to pay R1000 if i want the phone, and R300 a month. I have never had any problems, and i was very happy with vodacom until today. Cant wait for my contract to end, so i can cancel and never ever deal with vodacom again. And the consultants at the customer care can also learn some manners, that will help a lot, so rude. While i was still talking to the 1 consultant, she puts the phone down in my ear. Im sooo furious and upset with this pathetic service from vodacom. Why the hell is my portfolio so low ? I dont even have this problems with MTN.