NS
Nkululeko S

1 reviews | Active since Nov 2022

10 Nov 2022, 12:41

HATE TOWARDS VODACOM

Good day

I am EXTREMELY disappointed, annoyed, angry, cheated, and ******. I have been with Vodacom since 2016 and I regret the day I became a client.

Since May of this year (2022) I have been billed for Google Playstore services by Vodacom - even though I have been using an iPhone 13 since March.

The billings are as follows: May - R 339.30 June - R 404.55 July - R 817.56 August - R 1 495.41 September - (Credit) -R 691.65 October - (Normal Bill) November - R 679.99

This all totals to R 3 736.81

I have made means to contact Vodacom several times including today, to sort this issue, however they have failed to do so. I am now looking into suing Vodacom for everything, because this has ruined my financial life and it seems Vodacom is not prepared to solve my case. Calls made to Vodacom since June - literally every month. I am tired and drained - I HATE VODACOM WITH EVERY OUNCE OF BLOOD IN MY BODY.

I need all the money DEBITED by Vodacom for these GOOGLE PLAYSTORE services and content sent back to me ASAP.

I really do hate joining VODACOM.

0
Replies (4)
Vodacom
Vodacom's reply10 Nov 2022, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

NS
Nkululeko S's update10 Nov 2022, 14:33
Reviewer Update
So this is the only response you guys are hitting US with?

Well SEE YOU IN COURT
Vodacom
Vodacom's reply11 Nov 2022, 10:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note, you will need to contact the Google Play Store regarding the chargers.  Regards Consumer Website Team

Best regards,

NS
Nkululeko S's update11 Nov 2022, 11:14
Reviewer Update
The resolution you are providing to me is irrelevant. I am an IOS user who happen to have a contract with Vodacom, these charges which are being app**** to my VODACOM bill from Google Play are received by YOU and you debit it it from me so as I said, I WILL SEE YOU IN COURT AND THE SUE WILL BE FOR WORTH MORE THAN THE PAIN YOU GUYS ARE CAUSING ME. PREPARE YOURSELVES