Has Vodacom ****** My Phone?

My 1 month old phone had stopped working out of the blue barely a month after starting my new contract. I sent it in to Vodacom over 3 weeks ago. I was told I will wait a maximum of two weeks to find out whats wrong with it.<br> <br> I have been calling everyday for the last week, speaking to all the guys, girls and managers at this branch but the answer is the same \we don't know where your phone is