Has Vodacom divorced itself from proper customer service?

I am actually a very frustrated customer, I have been trying to get hold of Vodacom for the past three day……yes past three days with no luck.

Vodacom, instead of moving forward with technology are actually moving backwards.

I queried and logged a call two week ago, the call was closed the next day without it being resolved and I was not contacted.

It is a Joke how the customers are treated.

Vodacom Must be making Millions in overcharged and uncontrolled bills. Not All customers keep record like I do, How to they proof anything to Vodacom.