Has Vodacom Became to Big For Their Customers?

I am being audited on my SARS/Tax claim and requested all my statements (that I did not receive since 2012 even though I informed them of the change in address) from March 2014 - February 2015. I gave them the same deadline of Wednesday 12PM 27/01/16 when I requested this Monday morning (25/01/16).<br> I was assured to receive the requested statements by Tuesday 5PM (26/01/16).<br> I started following up this morning when I received nothing, speaking to 4 consultants and a \team leader". After I've faxed and emailed through an ID copy and letter requesting the very same thing"