SR
Shaun R

1 reviews | Active since Feb 2013

11 Oct 2016, 13:38

Has the Cancellations dept. been... cancelled?

<p>I've been trying to cancel my contract for days now, but after phoning Vodacom's cancellations line and sitting through the same infernal loop of tinny elevator music for ages, I've come to the conclusion that Vodacom has cancelled their cancellations department, and decided to just rob their customers instead.</p> <p> </p> <p>Ironically, it's this cavalier attitude toward other people's time and money that is the reason for me wanting to cancel in the first place.</p> <p> </p> <p>DO NOT get a contract with Vodacom - you'll never get out of it, and they're free to change the terms at ANY TIME without notice.</p>

0
Replies (3)
Vodacom
Vodacom's reply11 Oct 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2016, 15:42
Official

Dear Shaun,

As discussed your matter has been resolved.

Have a fantastic day further.

Regards,

Cassandra

SR
Shaun R's update11 Oct 2016, 15:56
Reviewer Update

Thanks very much to Cassandra, for a quick response and a professional manner.

Problem sorted, no trouble... it makes me wonder why this was ever an issue.

If there were more people like you at Vodacom, Cassandra, I'd be tempted to stay. The extra 2 stars are just for you :)

Regards

Shaun