1 reviews | Active since Oct 2016
Harrassment of a customer in contravention to the Debt Collectors Code of Conduct
<p>Good Day</p> <p>Accoring to the Debt Collectors Code of Conduct Clause 5.3 (i) they are harrassing me and my family!!!!</p> <p> </p> <p>Vodacom is harrassing me with 6 telephone calls a day (to my husband and myself that is 12 calls). I have requested that the calls be stoped as i have an ongoing query with Vodacom with regards to a a debit order that they have not re-instated for the last 4 months, regardless of me phoning them and giving my banking details every month. I have also sent e-mails to their customer care that has been ignored. I will not be held liable for Vodacoms inability and down right inept customer service that they are unable to reinstate monthly deductions. Reference number for call 1- ********** 3464 is the last reference number that i got on Teusday 15/11/2016 when phoning in yet again.</p> <p> </p> <p>Tsotang from the Collections department and his agent, realy could not care how long this query takes either and are unwilling to attend to it urgently.</p> <p>Secondly Reference no: 1- ********** 1072 has also not bee resolved. Internet is taking airtime on my ********** 792 number and i have STILL not had any feedback from Vodacom.</p> <p> </p> <p> </p>
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Vodacom Social Media Team
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
So naturally, Vodacom has still not responded to my enquiry, I had to phone them again. they "reinstated" the payment deduction which when off for R761 instead of 375, which i disputed and then paid manually for the amount of R380. Nowhere in my communication with Vodacom have i agreed to the double deduction... IT WAS UNDER DISPUTE... which they ignored.
Vodamom has STILL not attended to my harassment query under the debt collectors code of conduct nor have they investigated and responded to my enquiry last month about airtime that mysteriously disappeared.
Kindly provide your Debt Collectors certificate number as i will be reporting you to the NCR under Clause 5.3 (i) of the Debt Collectors code of conduct. Not to mention the companies ********* behaviour in double deducting when the AMOUNT WAS IN DISPUTE because of Vodacom's inept customer service.
So naturally, Vodacom has still not responded to my enquiry, I had to phone them again. they "reinstated" the payment deduction which when off for R761 instead of 375, which i disputed and then paid manually for the amount of R380. Nowhere in my communication with Vodacom have i agreed to the double deduction... IT WAS UNDER DISPUTE... which they ignored.
Vodamom has STILL not attended to my harassment query under the debt collectors code of conduct nor have they investigated and responded to my enquiry last month about airtime that mysteriously disappeared.
Kindly provide your Debt Collectors certificate number as i will be reporting you to the NCR under Clause 5.3 (i) of the Debt Collectors code of conduct. Not to mention the companies ********* behaviour in double deducting when the AMOUNT WAS IN DISPUTE because of Vodacom's inept customer service.
So I get a phone call from Vodacom last night the “CEO’s Office” (I doubt it. Bottom line. I MUST PAY, they skipped over the harassing customer bit by “sort of “apologising. Still did not give me the Debt Collections Certificate number, NO resolution on where my airtime on my second cell no went last month.... but they got a PTP from me to pay the outstanding account. Needless to say... while the query is "resolved" from their side... it most definitely is not from mine.
So I get a phone call from Vodacom last night the “CEO’s Office” (I doubt it. Bottom line. I MUST PAY, they skipped over the harassing customer bit by “sort of “apologising. Still did not give me the Debt Collections Certificate number, NO resolution on where my airtime on my second cell no went last month.... but they got a PTP from me to pay the outstanding account. Needless to say... while the query is "resolved" from their side... it most definitely is not from mine.