1 reviews | Active since Oct 2016

04 Sept 2018, 09:23

Harrassed by Sales Calls

I keep receiving calls from ********** 296 from a lady who claims to work at Vodacom, offering me an upgrade on my contract. I've said no in the past because I'm cancelling the contract, but keep getting called by the same woman offering me the same thing. When she called this morning and I said I'm not interested and requested that she removes my details from your database, she refused to acknowledge my request and started fighting with me about my apparent decision to move to prepaid.

Again: stop calling me. You do not have my permission to contact me for any sales offers.

0
Replies (2)
Vodacom
Vodacom's reply04 Sept 2018, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Sept 2018, 12:41
Official

Good day

Thank you for taking the time to raise your complaint with our team.

Please note that we have tried making contact with you but regrettably, failed to reach you. A request has been submitted to have you removed from all marketing databases.

Regards
Consumer Website Team