AV
Alyse V

1 reviews | Active since Aug 2015

12 Jun 2017, 15:25

Harrasment by an automated number

<p>For 10 days I have been called several times a day by Vodacom ********** 708 an automated recording telling me my account is in arrears. I am talking saturdays and sundays included (surely the NCA protects its clients by calls during the weekend) - The account was paid on the 6 June at midday. I have contacted the call centre several times emailed the pop to ********** and to ********** also requesting a supervisor to call me back, NOTHING, NADA.... I spoke to a ""manager"" today again Tshepo Makgoka, he told me to email ********** again with the account number as the subject. It seems the account number on the statement differs to that on the receipt - NO WORD from the accounts department , such a shame we have resorted to such incompetence within the service industry.....Please can someone at Vodacom resolve this and have decency to call me. Regards</p>

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2017, 16:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2017, 10:30
Official

Dear Alyse,

Thank you for your patience.

I've responded to you via email with feedback.

Regards,

UW