1 reviews | Active since Aug 2015
Harrasment by an automated number
<p>For 10 days I have been called several times a day by Vodacom ********** 708 an automated recording telling me my account is in arrears. I am talking saturdays and sundays included (surely the NCA protects its clients by calls during the weekend) - The account was paid on the 6 June at midday. I have contacted the call centre several times emailed the pop to ********** and to ********** also requesting a supervisor to call me back, NOTHING, NADA.... I spoke to a ""manager"" today again Tshepo Makgoka, he told me to email ********** again with the account number as the subject. It seems the account number on the statement differs to that on the receipt - NO WORD from the accounts department , such a shame we have resorted to such incompetence within the service industry.....Please can someone at Vodacom resolve this and have decency to call me. Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Alyse,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Dear Alyse,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
