1 reviews | Active since Jul 2017

01 Nov 2017, 13:21

harrasing me to upgrade my vodacom usage

For 3 days Vodacom is constantly phoning me from ********** 496 to upgrade to a better package to save on my data usage. I assure them I am happy to top up when I need more data, 20min ago the male phoning me to offer the same package which I declined a few times - said he will make sure I even pay more for my current service just because I don't want to give him a chance to give his full pitch on how to save, so rude,

I asked him to take my number of the current marketing phonelist, he was so arrogant.

please Vodacom - no means no... I don't need more marketers to phone me,

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2017, 13:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Nov 2017, 09:27
Official

Dear George

I trust that you are well.

As per my email, please note the matter has been resolved.

Have a lovely day further,

Hafiza