rW
rory W
1 reviews | Active since Mar 2013
07 May 2019, 10:37
Harrased on a Continuos Basis to Upgrade
My contract expires on the 27th July 2019.
I'm now been harassed by Vodacom to upgrade or to take out a new contract.
They trick you by saying you can now get an upgrade but fail to tell you you need to pay for 2 handsets if you upgrade the phone before the contract expires.
Despite numerous requests to stop I keep getting SMS and mail notifications to upgrade.
To my mind it is now bordering on harassment.
I know my contract expires at the end of July please refrain from telling me what I know and trying to get me to Upgrade or renew the contract.
I have called in but get told its customer care that sends mails etc, but customer care says its upgrades. Pushed from pillar to post.
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Replies (2)
Vodacom's replyOfficial
07 May 2019, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2019, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 May 2019, 14:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 May 2019, 14:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team