Hardware subsidy still billed -Acc Dept is useless

Going through the Vodacom call centre to get accounts queries resolved is a WASTE OF TIME. <br> THE ACCOUNTS DEPARTMENT IS USELESS <br> I renewed my contract in October 2014 with Nashua Blairgowrie. I initially wanted to upgrade to an iPhone 5s. I changed my mind. I did not take delivery of it. Nashua Blairgowrie recorded this. <br> When Vodacom took over the billing in November I was billed the hardware sudsidy of R221 ( incl vat). Clearly incorrect. I was promised by both Vodacom & Nashua after a very long 3 way call centre discussion on 17 Dec at 1150hrs with both call centres , ref ***1 and R***, that the charge would be reversed and not repeated. <br> WHAT A JOKE. <br> The December statement repeated the hardware subsidy billing. The whole issue was again discussed with the call centre 1on Jan t 1330hrs, Ref A1 / WWW5 / RYL39J. I was assure that the accounts dept would contact me and resolve it. <br> DID THEY? NOT A DAMN! PROMISES - HA<br> My January statement still shows the HARDWARE SUBSIDY as a charge! <br> HOW DO I GET YOUR PATHETIC ACCOUNTS DEPT TO CORRECT THIS? <br> I DEMAND THAT THIS BE RESOLVED THIS WEEK,