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Duvani M

1 reviews | Active since Jan 2021

11 Jan 2021, 10:32

Hardware received in October service still not activated

Good Morning Vodacom I received my router and sim card in October and have been trying with your call centre ever since to activate the service. We currently don't have fiber installed at my new address but I want to use the sim card for internet.

I have been calling your call centre everyday last week to activate the service no luck. Agents were helping me to reset the route and the ****le must flash purple no luck. Its says connected no internet.

Can you please assist with activating the sim card or please send me an email address that I can return your hardware.

regards, Duvani *** ***

0
Replies (4)
Vodacom
Vodacom's reply11 Jan 2021, 12:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DM
Duvani M's update15 Jan 2021, 11:31
Reviewer Update
Good Morning Vodacom Team

Please note I have not yet received a call to resolve my query. Here my number ***

Regards,
Duvani
DM
Duvani M's update08 Mar 2021, 09:58
Reviewer Update
Good Morning

Please can you assist me contract was cancelled when your agent called me in January. Why was my account debited by VODACOM *** VB019951 R1101.39. I have not used your hardware or services. I am still awaiting delivery address to return the router. Please do not contact me via telephone. Contact me via email *** please return my money back into my account Asap.

DM
Duvani M's update14 Apr 2021, 07:53
Reviewer Update
Good morning Vodacom.

Your company has not contacted me yet. I want to know why you debited my bank account. If I don't have a contract with your company. Contact me on 083 992 845