hardBlock disabled after \assistance\" on contract"

good evening<br> i got a \helpful\" call from one of your agents on about the 11th of Jan 2016 - where after i tried to cut back on my cell phone bill to no avail thus far - he also managed to change all my contracts that always used to be HARD BLOCKED to not blocked at all. We certainly did not discus that fact that he moved any of my contracts away from being HARD BLOCKED ... cause that will lead to a cell bill of about R10k? How do i know that? i got a bill for R10k coming to me.<br> So what i did is for the last couple of weeks to try to get your call centre to fix it. <br> I can now understand why Vodacom why their agents block or avoid irate customers. <br> I requested 2-3 times this far to have my account fixed. No one gets back to me. I had vodacom numbers for the last 15 years. So i guess i spend about a R100k on my cell phone bill with vodacom through the years? <br> Can you assist?"