TA
Tammy A
1 reviews | Active since Feb 2014
09 May 2019, 09:52
HARD to change delivery address
i did my upgrade online and was advised that delivery would take place. Yes i admittedly gave incorrect delivery address as i thought it would be delivered the next day.
I have tried updating my delivery address over the last 2 days and everytime i call im advised its been updated, then when i check the old address and incorrct phone number is still on RAM system... How hard is it to change a delivery address and phone number????
FYI delivery expected to day,... parcel out on delivery to WRONG ADDRESS and Incorrect contact details saved???
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Replies (2)
Vodacom's replyOfficial
09 May 2019, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 May 2019, 11:49Dear Tammy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply09 May 2019, 11:49
Official
Dear Tammy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)