Harassment Pure and Simple for No Reason Whatsoever

After being hounded relentlessly by Mr Henk Bekker of Jacobs Burnard acting as collection agent for Vodacom and claiming monies owed on an old cancelled account, I went into the Vodacom Blue Route Branch at the end of April 2018. After first taking out a 24-month contract out at this branch on 22 April 2013, I can confirm that nothing has changed and the management of the branch is still as catastrophic as ever. According to Mr Alistair Scroeder, Sales Agent at this branch, my contract ended on 22 April 2015 and was then renewed month by month. Mr Schroeder confirmed and printed out evidence that the contract was indeed cancelled at the Blue Route branch on 17 March 2016 at 10:11:20. He also confirmed that everything had been paid in full. He then called Vodacom Legal who said "their hands were tied unless the Accounts Dept. confirmed this to them". He then called Accounts who said they no longer had any trace of the contract since it had been cancelled. We then sent the proof of cancellation together and at the same time by email to S. Mangele at Vodacom’s Legal Department under ref “smangele ********** 40355”. Mr Schroeder finally promised to follow this matter up and sort it out as well as stop the collection agents. He did so at my insistence albeit very reluctantly and clearly not excited by the prospect. 3 follow up emails to Mr Schroeder remain without response. Meanwhile Mr Henk Bekker of Jacobs Burnard continues to harass a 64-year-old heart patient for monies owed on an account which Vodacom Blue Route Mall confirms was cancelled in 2016 with no monies owed. Extraordinary but no-one seems to care and the main line of the branch ********** is never answered... Just an apology would be nice for a start. John Mason (7 May 2018)