CB
Candice B
1 reviews | Active since Apr 2014
14 Feb 2023, 13:13
Harassment, poor service, no customers service
So I still haven't gotten a response from you guys regarding the cancelation of my contract and now I'm paying a bill of R1250 this month. Plus you have the audacity to let your call centre call me constantly to sell me things, that sound so fabulous but then you get trapped into contracts.. That you believe can be cancelled at anytime. Please remove my name from your data base for sales. As my contracts will be canceled shortly with you.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Feb 2023, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2023, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Candice B's updateReviewer Update
14 Feb 2023, 14:17I hope they really going to call me and discuss with me my issues. I have lost faith in this company.
CB
Candice B's update14 Feb 2023, 14:17
Reviewer Update
I hope they really going to call me and discuss with me my issues. I have lost faith in this company.
CB
Candice B's updateReviewer Update
14 Feb 2023, 15:44Hi thanks so much Marlon. I appreciate you taking the time to listen to my query and understand my frustration. This is what customer service should look like. I really appreciate your assistance. Have an awesome week further.
CB
Candice B's update14 Feb 2023, 15:44
Reviewer Update
Hi thanks so much Marlon. I appreciate you taking the time to listen to my query and understand my frustration. This is what customer service should look like. I really appreciate your assistance. Have an awesome week further.