Harassment & Poor Service

I had paid my delayed account to Vodacom over 18 months ago. Following a full payment then a second " Full & Final Payment" - I now even have a statement of full and final payment. However I am being constantly harassed by a series of debt collectors, with now having VVM being the latest. I have sent all the details to Vodacom, even to the CEO; But have had zero response - It seems that poor service and total harassment is what you gain when dealing with Vodacom;

Good day

Please be advised that you final payment is R1, 479.54

As per below mail you do qualify for a 22% reduction and you settlement amount due R1, 158.20

Below are the banking details where payment should me done

Payment on your Vodacom ACC must be made to Hammond Pole, FNB, ACC No: ********** 7415, Branch 250655,USE REF:HP **********

kindly advise if u taking the pffer and when payment will be received

regards

Samantha Ogle

Hammond Pole Attorneys

(011) ********** F (011) ********** 004

Hi Samantha

Please can you confirm that this is my full and final payment, and ends the contract and for-fills all costs : payments for ********** and the contract.

Samantha Ogle ********** 14 May

to me Yes

I do confirm that this is your full an final payment including legal fees

Samantha Ogle

Hammond Pole Attorneys

(011) ********** F (011) ********** 004

www.hammondpole.co.za