harassment phone calls and poor service
<p>I have settled my vodacom account exactly a year ago which i no longer have with them. I am still getting calls to settle the account . i have sent proof of payments to so much people and even requested a settlement letter A YEAR AGO 2016 and i still havnt recieved anythng from them, this morning 20jan 08.40am i got another call to settle the accout now my question is what happend to the infomaton i sent 3 times already and still im receiving calls for collection, to me this is very poor service and i want these calls to stop and i would like to recieved my settlement letter i requested jan2016. i cannot send emails all the time the same infomation to people what are they doing .. </p> <p>ill end this complaint with the worst service i ever received i no longe use the vodacom network.... i am soo happy with CELL C service provider quick and responsive </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Legal Team for further investigation and feedback. They will contact you with feedback directly.
Kind regards
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Legal Team for further investigation and feedback. They will contact you with feedback directly.
Kind regards
Vodacom Consumer Website Team
