1 reviews | Active since Jan 2017

20 Jan 2017, 08:56

harassment phone calls and poor service

<p>I have settled my vodacom account exactly a year ago which i no longer have with them. I am still getting calls to settle the account . i have sent proof of payments to so much people and even requested a settlement letter A YEAR AGO 2016 and i still havnt recieved anythng from them, this morning 20jan 08.40am i got another call to settle the accout now my question is what happend to the infomaton i sent 3 times already and still im receiving calls for collection, to me this is very poor service and i want these calls to stop and i would like to recieved my settlement letter i requested jan2016. i cannot send emails all the time the same infomation to people what are they doing .. </p> <p>ill end this complaint with the worst service i ever received i no longe use the vodacom network.... i am soo happy with CELL C service provider quick and responsive </p>

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Replies (2)
Vodacom
Vodacom's reply20 Jan 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2017, 13:46
Official

Dear Client

I escalated the matter to the Legal Team for further investigation and feedback. They will contact you with feedback directly.

Kind regards

Vodacom Consumer Website Team