Harassment over unpaid account that was paid and now they disconnected my account!

Sir/madam

I refer to my harassment by Vodacom since July this year when it was alleged that I underpaid my June account by R1198-91.

I paid this amount to Vodacom on 1 July ( ie on due date ) by EFT via my cell phone as usual; the amount, as confirmed by my bank Capitec, was paid by them and accordingly debited on my account.

Since then I have been harassed on countless occasions by your call centre people who tell me to send proof of payment. This I have sent to the email address provided a number of times, always asking for confirmation of receipt of the mail; I have never had the courtesy of a reply. As the harassment continued on a daily basis on my mobile I went to my local Vodacom shop where I was told that my experience was common and that the proof of payment people were, to use their term, “useless.” The person assisting me then said that although Vodacom did’nt like it the way to resolve it was to contact the accounts department. He then called them, explained the situation and confirmed that I had shown him the actual payment of R1198-91 to Vodacom that had been processed by Capitec at 11h45 on 01/07/2019; the person he spoke to was Zanele Khoza whose email address was ***. I was told to phone Charles Kumalo on *** after sending proof of payment ( again!!! ) to Zanele. The next day I managed to speak to Zanele who told me that they had received the proof of payment and that they needed to lift the notice on my account and that all would be fine.

I thought that this would be the end of the matter, but I clearly underestimated the depths of Vodacom’s ineptitude as the harassment calls continued daily, with callers telling me to send proof of payment! In desperation I wasted more of my time by going to Capitec where I got them to email their payment notification, on their bank letterhead ( confirmed by their bank stamp indicating that the mail had been sent to *** on 2 September 2019.

It is now 30 September and still the calls telling me that I owe Vodacom R1198-81 continue. In common with this staggering lack of concern for a long-standing customer I believe that Vodacom made an allocation error because I have proven that I have paid the money to Vodacom using the exact same EFT process via my cell phone that I have used for months. IN SIMPLE TERMS I HAVE DOCUMENTARY PROOF THAT, AS PER MY INSTRUCTIONS TO MY BANK, CAPITEC PAID VODACOM R1198-91 AT 11h45 ON 01/07/2019 INTO VODACOM ACCOUNT

As of this morning my cellphone account has been disconnected!!!