BR
Bridgid R

1 reviews | Active since Jul 2010

10 Nov 2016, 15:50

Harassment on Prepaid telephone

<p>Twice daily I receive sms` to buy data. When I phoned to complain and tell these people I do not use this telephone ********** 103 for data, they informed me the messages did not come from them. I sent the opt out on the message incorrectly. They sms me another no to phone. I did and quess who answered the telephone Vodacam, I went on their website to complain and said they must tel me back.It appears they don`t do e-mail. Well I am still getting the sms` and they have not telephoned </p>

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team