Harassment & Incompetence

Timings for my monthly money movements were skewed due to banking problems and there was too little money in one of my accounts for the billing. It mag-taped and I began receiving automated voice messages advising me to pay. I have no issue, however these messages continued at 5-10 phone calls a day! Very unprofessional and borderline harassment! I then made arrangements with a person in the call center to sort it out and deposited the money immediately in the account for it to be re-debited. A week passed, having thought this was resolved (advised by the person it should take 2 days) - I continued to get the call harassment. I eventually phoned in to insist the messages be stopped which I was assured it would. About 10 minutes later I tried to make a call to hear that my line had now been locked. I phoned in to Vodacom again to now be told it had been with the back office for a week (re-debit order waiting to be setup) and no-one could help me unless I make a direct EFT. This has been a poor experience, unprofessional and simply bungling - and its still not yet resolved! I will certainly be looking into other options. Seems to be a growing consensus with other Vodacom customers.