PT
Promise T

1 reviews | Active since Nov 2017

18 Oct 2019, 09:20

HARASSMENT FROM VODACOM *** ONLY CONTRACT NUMBER THAT I HAD WITH VODACOM

Good morning, had a R99 monthly top up contract with Vodacom in 2013 added itemised billing which came up to R110 monthly. June 2015 upgraded, then it came to R139. Upgraded again in 2017, then i noticed that my Vodacom debit order was higher, called million times, was never given a satisfactory answer, and i also wrote a letter to them complaining about airtime complaining about my airtime going off quicker as i wasn't even using my cell that much, that was also not resolved, then my cell was blocked cause they were investigating my query but debit order still going off. NO UPDATE NOTHING on their side, except telling me that i have 2 contracts, asked them which contract, can they check even call the other number which they never gave me, and find out who owns that number I decided to go to FNB branch and explained my situation, then i was advised and shown how to reverse the debit orders, since it's been months my cell not working. i even went to the police station and opened a case against Vodacom. SUDDENLY THERE WAS SOME ACTION ON THEIR SIDE, they handed me over, told the attorneys my story and forwarded all the email correspondence to them. Got quiet for some time, the i got a call from different attorneys, started same process again and again and again. Now I've been harassed by Hammond Pole attorneys after a long time, was almost relieved that this nightmare is over. MonaLisa Maasdorp from Hammond sent me an email yesterday 17th October saying she sent all the correspondence that i sent them to Vodacom. This has tarnished my credit profile so BAD that i need advise from Hello Peter to sue Vodacom - Thank you

0
Replies (3)
Vodacom
Vodacom's reply18 Oct 2019, 09:32
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
PT
Promise T's update29 Oct 2019, 07:22
Reviewer Update
Good morning, been patiently waiting for vodacom to call and still waiting
PT
Promise T's update29 Nov 2019, 07:44
Reviewer Update
Good morning, i got a call with a promise to sort this matter and come revert back to me. Still waiting. App**** for a loan and Vodacom still blocking my efforts