DA
Desire A

1 reviews | Active since Aug 2015

26 Aug 2022, 08:24

Harassment from vodacom no ***

This number *** from vodacom won’t stop harassing me I have asked for them to stop My son who is studying law and nearly done messaged them the legal expectations and this person on this number won’t stop They keep sending me a ratings list and I have told them there is no zero for thievery and they keep on and keep on They say we owe money which we don’t but this is vodacom They are claiming 2 years and 7 months later and my son explained procedure thru a court system must be followed and any business only gets 12 months to claim This no *** won’t stop Vodacom is out of their allowed time frame This was a contract cancelled and not renewed and all debit orders were paid Vodacom snuck in an extra debit order and we were promised every 3 days a return of the money which led me to reverse payment Please people vodacom must follow procedure So if anyone contacts you from vodacom ask for court documents and they get 12 months Not Forever to claim But vodacom is doing this to many But they don’t stop when asked and they don’t provide court documents as requested So what is going on by vodacom Harassment is ******* in SA even though here laws are ignored So can the powers that be in Vodacom please get this no *** to stop harassing me now This morning already till now 08h09am I have received 7 rate this service from 07h07am Surely this is unheard of I have asked for this persons name and surname and I wait My rating is 0-Thievery they don’t have it on the list Do I approach the police now or will managers see to this ******* I’m not even the client How mad is this Please people don’t support vodacom Please I merely contacted vodacom to tell them my husband died Then all these requests for documents Also not allowed All was gazetted If vodacom hired proper people they would have had people checking the gazette instead of harassing people but anyway they wud not have been able to claim cos they wud have to prove this outstanding amount How wonderful is the law Anyway this money is not owed and it’s 2 years 7 months later since the contract was NOT RENEWED So I have waited almost 10 min for a name and surname and said its for hello Peter but looks like they either scared or don’t know their name Hopefully the people in vodacom who get paid the real salaries will be able to locate this person and put an end to this

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2022, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team