Harassment for so called not paying account

Item: Vodacom
Rating: 1
Author: Anne O

Vodacom ...sometimes it happens that a salary is not on time in ones bank account...... Last month I was paid late...hence I receive straight away (most irritating an SMS from ARR ??) that my account is in arrears. On the 7th Oct a payment has been made of R 263.99. I have proof of payment printed in case you would like to see this ???? I have mentioned on your website that I have made an EFT ..... and now yet again I get amsg I am still in arrear (angry look ...) Perhaps it is an idea that your bookkeeping account informs this ARR company ???? I actually consider this as harassment and threatening me with suspension !!!! Really ???

Speaking of harassment I am actually DEAD SICK AND TIRED of your continuously DAILY 3-4 sms's that I have been specially chosen to do this or that, I.a. 30GB for a certain amount X .... I want OFF you sms list RIGHT NOW. I am most certainly NOT going to type in #138* and F..K what ever to opt out for these sms's you keep sending me. Afraid to trigger even more "hidden" specials you have in store for me.

Speaking for your website ???? Sending an email is pointless. As you NEVER respond !!! Same goes for the option chat, also not working.

THIS STOPS NOW !!! or i will report you somewhere, and I can assure you I will find a way to report somewhere make no mistake.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Oct 2019, 15:28

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 Oct 2019, 15:28

Official

Anne O's updateReviewer Update

22 Oct 2019, 11:23

FOR THE LAST TIME
STOP HARASSING ME FOR AN ACCOUNT THAT IS IN ARREARS AND INFORM THIS ARR COMPANY YOU HAVE CHASING AFTER ME !!!! I HAVE TOLD YOU OVER AND OVER THAT THIS AMOUNT OF R 263.99 HAS BEEN PAID ON OCT. 7TH

THIS COMPLAINT HAS ALSO BEEN SEND TO YOUR "CUSTOMER CARE SERVICE" (DOUBT THAT i EXPECT ANY FORM OF REPLY (EYEROLL...)
THE OUTSTANDING AMOUNT WAS PAID OCT 7TH.
WARNING: IF YOU DO NOT INFORM THESE ARR PEOPLE I WILL !!! FILE FORMAL CHARGES FOR SERIOUS HARASSMENT
HV I MADE MYSELF CLEAR ???? .
..PAY ATTENTION VODACOM !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anne O's update22 Oct 2019, 11:23

Reviewer Update

Anne O's updateReviewer Update

10 Nov 2019, 11:34

ah yes Vodacom ... Despite me sending you proof of payment done so Oct 7th ... You still deducted early Nov the double amount (Oct and Nov)... The P.O.P was sent as per request to pop@vodacom something... But did I get a reply back ???? Of Course not.

Also why o why can't I have no access to my online Vodacom to check my balances ????? I am sooo fed up with you guys it is really freaking unreal

Anne O's update10 Nov 2019, 11:34

Reviewer Update