SB
Stef B

1 reviews | Active since Dec 2015

20 Jan 2016, 14:16

Harassment for payment already made

A while back I posted about the same problem. I keep on getting txt messages and unsolicited voice messages about my account being arrears. Granted, Vodacom did come back to me even though a week later to ask me about the problem. The agent accessed my account and emailed me a copy of my statement of acount which shows that my account is up to date. <br> <br> But.....the harassing voice and txt messages have not stopped and it appears that they are increasing in frequency.<br> <br> Can somebody get the people to talk to the system to make sure your processes are more efficient.<br> <br> Come on Vodacom.....this is not world-class at all

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2016, 15:33
Official
Hello Spencerjoe138,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team