SB
Stef B
1 reviews | Active since Dec 2015
20 Jan 2016, 14:16
Harassment for payment already made
A while back I posted about the same problem. I keep on getting txt messages and unsolicited voice messages about my account being arrears. Granted, Vodacom did come back to me even though a week later to ask me about the problem. The agent accessed my account and emailed me a copy of my statement of acount which shows that my account is up to date. <br> <br> But.....the harassing voice and txt messages have not stopped and it appears that they are increasing in frequency.<br> <br> Can somebody get the people to talk to the system to make sure your processes are more efficient.<br> <br> Come on Vodacom.....this is not world-class at all
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Replies (1)Vodacom's replyOfficial
20 Jan 2016, 15:33Hello Spencerjoe138,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply20 Jan 2016, 15:33
Official
Hello Spencerjoe138,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
