Harassment

I was due for an upgrade in the month of December 2020. In late August a vodacom agent contacted me with regards to a promotional early upgrade that would allow me to forfeit the last 3 months payment of my previous contract if I chose to take the promotion. To my knowledge when an early upgrade is taken, it is still required of the account holder to pay the remainder amount of the contract, therefore I asked the agent if he was sure that the promotion would allow me to forfeit payment numerous times. The agent agreed and the new upgrade was set in motion. The flowing month when I reviewed my bill I was still being billed for the previous contract amount that I was told would be forfeited. I contacted vodacom and they said they would review the call made by the agent for confirmation but would keep billing me for my previous contract which I refused to pay because of the confirmation I reviewed from the agent on the promotional upgrade. Not only have I been harassed by the vodacom account department for payment for months, but the device I received is faulty and had to be taken in for repairs. Only to present more issues.